1. When can I update the Historic and Fundamental data?
2. Why is ShareScope so fast?
3. How will I keep my end-of-day data up to date?
4. How will I collect my real-time data in ShareScopePro?
5. Will I miss any data if I go away for a few days?
6. My end-of-day data is out of date, what should I do?
7. I need to install ShareScope again. What should I do?
8. Who provides the data supplied in the programme?
9. Who provides the forecasts and consensus view?
10. Do you give investment advice?
11. Are there any hidden costs?
12. Why choose ShareScope over an Internet site?
13. I have a suggestion for a new feature that I would like to see in ShareScope. What should I do?
14. How does the subscription work?
15. How can I pay my monthly subscription?
16. Can I pay for the whole year?
17. How do I cancel my subscription?
18. How does the 30-day money back guarantee work?
19. I cancelled my subscription but now I want to come back to ShareScope. Do I have to pay the membership fee again?
20. How does the "Tell a Friend" offer work?
21. What is Alpesh Patel Special Edition?
22. Is Alpesh Patel Special Edition a replacement for my current subscription?
23. How much does Alpesh Patel Special Edition cost?
24. How do I subscribe to Alpesh Patel Special Edition?
25. What is Level 2 data?
26. Can I add Level 2 to any subscription package?
27. How much does Level 2 cost?
28. Where can I get help using ShareScope?

After the UK market closes at 4:30pm, all the share prices are checked and adjusted for share splits, consolidations, rights issues, etc to give you accurate information. You can then update the historic information after 6pm. Fundamental data is available by midday each weekday. For more information on ShareScope data click here.

By using advanced compression techniques all the data can be held in your computer's memory so access is much faster than most stock market programs and exceptionally fast when compared to Internet chart programs.

All you need is an Internet connection or a properly installed modem. Click the Update button in ShareScope and it does the rest. It is possible to update from anywhere in the world, using the international dialling numbers of 0044 20 7788 1296 or 0044 161 288 8843. Please contact support for details of how to set these up.

All you need is a properly installed Internet connection, although we recommend you use a broadband service, so that you can stay connected for a fixed charge per month. We can help you with ADSL if you're interested. For more information on ShareScope Pro data click here.

If you are not able to update the data for a few days, the next time you update the end-of-day data you will receive any information you have missed. For real-time data, you are able to backfill data for recent days you have missed.

If you have not updated for more than 6 weeks, it may be best to obtain a more up-to-date installation file. Please visit www.sharescope.co.uk/downloads.php for the latest file or contact Support.

You will need to use a new installation file. Please visit www.sharescope.co.uk/downloads.php for the latest file or contact Support.

The data is provided by a number of suppliers, including The London Stock Exchange, FTSE, Hemscott, Financial Express / Prestel, Comstock and AFX. For more information on ShareScope data suppliers click here.

Over 50 city institutions including UBS Warburg, Lehman Brothers and Merrill Lynch contribute to the analysts' consensus view from Hemscott. They look closely at all aspects of the company before taking a view.

No. ShareScope provides you with all the information you need to make your own investment decisions. Part of this information is a weekly consensus of analysts' views on companies' prospects provided by Hemscott.

No. You pay a Membership Fee when you join, and then a monthly or annual data fee, with the first month free for ShareScope Gold, Plus or Pro. All prices include VAT and postage. There is no minimum contract period for any service. Included in your Membership Fee are free software upgrades and free technical support for life. That's it!

Because ShareScope is a computer program and not an Internet site, it is much much faster than Internet investment information and charting sites. Even if you currently have broadband and use Internet sites for your investment information you will be amazed by the speed of ShareScope and the ways that you can manipulate price data, charts and graphs with ease and to your own customisable specifications. ShareScope's philosophy is that computers are never fast enough. Accordingly we operate a policy of continuous improvement.

You can add it to our famous wish list. Simply email and your suggestion will be fed into the ShareScope development process. We consider each request carefully and many make it into the program. However, we cannot promise that everything you ask for will be added or when it will be added but if you don't ask then we don't know!

Subscription works on a monthly basis. We don't require our members to sign up for long periods of a year or more. You can cancel at any time.

You can set up a monthly direct debit or you can authorise us to collect payment on your credit card every month. Alternatively you can pay for the whole year by credit card, debit card or cheque and take advantage of our reduced subscription rates.

Instead of paying monthly you can choose to pay an annual subscription by credit card, debit card or cheque. This lets you take advantage of our reduced subscription rates (click here for current rates). If you take out an annual subscription and then cancel during that year we will refund the unexpired part of your subscription (we calculate what you would have paid monthly and then refund the difference), so you really have nothing to lose!

You can cancel your ShareScope subscription at any time. Simply write to us or email us at (otherwise we cannot confirm cancellation) and no further payment will be collected from the date that we receive your cancellation instruction. We take pride in our products, so please tell us why you wish to cancel. We will confirm your cancellation in writing.

If you're not satisfied with ShareScope for any reason, simply cancel within 30 days of purchase and we will refund your membership payment (currently £79.95) immediately. This guarantee is only available once per household or per person at Ionic Information's discretion.

No. You are a ShareScope member for life. However, there is a small fee for reactivating your account. Click here to find our more about resubscribing to ShareScope.

If you introduce a friend to ShareScope you can both get up to two months FREE subscription. Click here for more details.

The Alpesh Patel Special Edition is an upgrade to ShareScope, based on the trading strategies of Alpesh Patel.

It can be added to any existing ShareScope subscription package (Gold, Plus or Pro) and adds 4 additional stock-picking filters, 4 graph settings and one list table to your current copy of ShareScope. These additions will allow you to mirror Alpesh's own stock-picking strategies.

To help you maximise your stock-picking success, Alpesh writes an exclusive monthly newsletter in which he discusses specific stocks and you will also receive an audiovisual training CD.

No. Alpesh Patel Special Edition is upgrade to ShareScope and can be added to any Gold, Plus or Pro account.

If you decide to subscribe to Alpesh Patel Special Edition, your account will automatically be activated to receive Alpesh's personal stock-picking filters and analytic “radars” as well as the monthly newsletter written by Alpesh.

Alpesh Patel Special Edition costs just £199 per year. Payment is taken at the start of each annual subscription period. Payments cannot be taken on a monthly basis.

We offer a full 30-day money back guarantee the first time that you subscribe to the Alpesh Patel Special Edition, so if for whatever reason you’re not satisfied with your purchase, we will refund your money.

Subscribing is easy. Simply click here and fill in your details - we’ll do the rest. You will be sent a confirmation email of your order and then once payment has been taken, we will notify to let you know that your account has been activated. You will receive the training CD by post.

Please note, orders outside of office hours (9am-6pm Monday to Friday) will not be processed until the next working day - usually by 10am.

Level 2 is the professional data screen used by stockbrokers and City traders. It shows you the actual prices and volumes of shares being bid for or offered on the market. Level 2 shows you the ‘depth’ of the market - the number and volume of orders that are waiting in the wings if the market moves towards them.

Click here to find out more.

Level 2 is included free in ShareScope Pro and is available as an add-on to Gold and Plus subscriptions.

Level 2 costs £16 per month. An annual subscription is available for £170 (a saving of £22).

Free lifetime support is included as part of your ShareScope membership. Our dedicated support team is available from 9am - 6pm Monday to Friday and will be happy to help you with any query you might have.

To get up-and-running with ShareScope as fast as possible, we offer an exclusive range of training CDs/DVDs for you to sit back and enjoy. Click here to view the full list.

Users may also be interested in the new ShareScope Training Zone - a regularly updated resource aimed at helping you get the best out of the program. Click here for more information.